Sometimes, you have to wonder whether Silicon Valley’s MBA elite paid attention when their professors lectured about why it’s a good idea to put customers first. Then again, maybe that was an elective course they skipped.
Case in point: the big goof not to embrace interoperability from the very start. All the public-relations palaver in the world can’t disguise what everyone who uses computers and software already knows–erecting unnecessary technology barriers has benefited only a handful of companies. As the tech business closes in on the 25th anniversary of the original PC from IBM in August, I find it incredible that the industry is still wrestling with this anachronism.